Live Chat and Chatbots: Handling High Holiday Traffic Without Hiring Extra Staff
Handling High Holiday Traffic Holiday traffic can feel like a tidal wave. One minute you are sipping coffee, the next minute your site is flooded with shoppers asking about shipping cutoffs, promo codes, and last minute gifts. Hiring more staff sounds simple, but training takes time, budgets are tight, and great agents are not always available in November. The good news is that live chat …










